Last updated: September 29, 2026
We want you to have clear information before requesting a return. This page applies in addition to any mandatory consumer rights that apply in your country or region.
Requesting a return
Before sending any item back, contact NARQ New York through our Contact page and include your order number, the item you wish to return and the reason for the request. We will confirm whether the item is eligible and provide return instructions and the appropriate return destination.
Please do not send products to an address without receiving return instructions first.
Return condition
Unless applicable law provides otherwise, returned products should be unused, uninstalled and in their original condition, with the original packaging, components and documentation. Products that have been installed, altered, damaged after delivery or returned incomplete may not be eligible for a voluntary return.
Incorrect or damaged items
If an item arrives damaged, defective or different from the item ordered, contact us promptly and provide your order number together with clear photographs or other information reasonably requested so that we can assess the issue.
Return shipping
Responsibility for return shipping depends on the reason for the return and any rights available under applicable law. We will confirm the applicable instructions when the return request is reviewed.
Refunds
Approved refunds are issued to the original payment method after the returned item has been received and inspected, unless applicable law requires otherwise. The time for the refund to appear can vary by payment provider or financial institution.
Mandatory consumer rights
Nothing on this page limits rights that cannot legally be excluded or restricted. Where local law gives you a statutory cancellation, return, repair, replacement or refund right, those rights continue to apply.
Contact
For return or refund assistance, contact NARQ New York through our Contact page.