Terms & Conditions

Last updated: September 29, 2026

These Terms & Conditions govern your use of the NARQ New York website and the purchase of products through our online store. By accessing the website or placing an order, you agree to these terms together with the policies referenced on the website.

Online store

You may use the store only for lawful purposes and in accordance with these terms. You must provide accurate information when placing an order and are responsible for keeping any account credentials confidential.

Product information

We make reasonable efforts to present product descriptions, dimensions, finishes and imagery accurately. Display settings, photography and normal material or production variation can affect how a product appears on screen. Product-specific technical information shown on the relevant product page forms part of the product information available before purchase.

Orders

Submitting an order does not prevent us from contacting you if information is incomplete, a product becomes unavailable, there is an obvious pricing or listing error, or we are unable to fulfil the order for another legitimate reason. If we cannot fulfil an order after payment has been taken, the applicable amount will be refunded.

Prices and payment

Prices and available payment methods are displayed during checkout. Taxes, shipping charges and any other amounts collected by us are shown before the order is submitted where applicable.

Shipping

Delivery is governed by the shipping information displayed during checkout and our Shipping & Delivery page.

Returns and refunds

Returns and refunds are governed by our Returns & Refunds page together with any mandatory consumer rights that apply to you.

Installation and use

Lighting products must be installed, used and maintained in accordance with the supplied instructions and applicable local electrical requirements. Hardwired fixtures should be installed and serviced by a qualified electrician.

Intellectual property

The NARQ New York name, website content, product imagery, graphics, text and other brand materials are protected by applicable intellectual property laws. They may not be reproduced or used for commercial purposes without permission except where permitted by law.

Third-party services

Our store is powered by Shopify and may use third-party payment, logistics and technology providers. Their services may be subject to their own terms and privacy notices.

Liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited. To the extent permitted by applicable law, we are not responsible for losses caused by misuse, installation contrary to instructions, unauthorized modification, or events outside our reasonable control.

Changes

We may update these terms from time to time to reflect changes to our services, operations or legal requirements. The version published on the website at the relevant time applies to your use of the store, subject to applicable law.